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Frequently asked questions

Getting started​

Do I need to know how to code?​

No. You can build a complete site by describing what you want to the AI and adjusting it on the canvas. If you do code, every project is real code you can open in the code editor on a paid plan.

Is there a free plan?​

Yes. The free Starter plan gives you 100 credits once, 10 free credits a day up to 50 a month, and 1 published site. Paid plans start at $25 a month for Standard and $50 a month for Pro. See Payments and billing.

What do paid plans add?​

  • More credits every month, and the option to buy extra credits or turn on auto top-up
  • More published sites: up to 5 on Standard and up to 15 on Pro
  • Editing code in the code editor, and downloading your project
  • A custom domain for each site
  • Private sites that only people you invite by email can open
  • Removing the "Made with WebTwizz" badge
  • AI image generation
  • Custom AI instructions
  • Your full version history, instead of the last 30 days

Credits​

How do credits work?​

Each AI message uses credits based on how much work the AI did. Max mode does deeper work and uses more credits. In Auto mode, you pay for whichever engine handled the message. Your free daily credits are always spent first.

See your balance and history in Settings > Usage.

Do unused credits carry over?​

  • Daily free credits don't build up. Each day's credits replace the day before.
  • Plan credits reset at the start of each billing cycle.
  • Credits you buy don't expire.

What happens when I run out?​

A message needs a small balance to start, and Max needs more than Normal. On the free plan, you can wait for tomorrow's free credits or upgrade. On a paid plan, click Buy credits in Settings > Usage, or turn on Auto top-up to buy credits automatically when your balance runs low.

Can I earn free credits?​

If you see Want free credits? in Settings > Usage, you can earn 150 credits once. Post about WebTwizz, or something you built with it, on X, LinkedIn, TikTok or Reddit, then email the link to support@webtwizz.com from your account's email address.

Building​

Can I undo changes?​

Yes. Press ⌘Z / Ctrl+Z to undo and ⌘⇧Z / Ctrl+Shift+Z to redo. To go back further, open version history from the logo menu or with ⌘H / Ctrl+H.

How far back does version history go?​

Version history keeps every stretch of work you save, plus every publish and restore. On the free plan, you can restore anything from the last 30 days and every version you published. Paid plans can restore any version. Pick a version and click Restore. If you change your mind, click Undo on the message that appears.

Will my site work on phones?​

Check it at desktop, tablet and phone widths with the device buttons in the toolbar, or press D, T or M. Ask the AI to fix anything that doesn't look right at a given width. See Responsive design.

Can the AI create images?​

AI image generation is on paid plans. On any plan, you can upload your own images or pick free stock photos from the image picker.

Code​

Can I take my code with me?​

Yes. On a paid plan, open the code editor and click Download > Download project to get your whole project as a ZIP file. On any plan, you can connect GitHub and ask the AI to push your code to your own repository.

Can I edit the code directly?​

On a paid plan, yes, in the code editor. On the free plan, the code editor is locked, but the AI can still change your code for you.

Data and connectors​

Can I connect a database?​

Yes. The Data panel has two tabs. Content holds collections stored in your project, with no setup. Data source connects Supabase, Postgres, MySQL, MongoDB or Google Sheets. See Data and CMS.

What services can I connect?​

Supabase, Google Sheets, Stripe, Google Analytics, PostHog, Sentry, Resend, Loops, Intercom, OpenAI, Anthropic and GitHub. Connect an account once from Connectors in the dashboard, or from Settings > Connectors in a project, and any of your projects can use it. See Connectors.

Do I have to connect the same account again for every project?​

No. Accounts you connect are saved to your connectors. In another project, open Settings > Connectors and click Use saved account. To keep an account to one project, connect it with This project only.

Where do API keys go?​

In Settings > Environment Variables. Values are encrypted and stay hidden until you click Reveal secrets. If your code uses a key that doesn't have a value yet, it's listed under Needs a value. Changes reach your preview right away and your live site the next time you publish. See Environment variables.

Publishing and domains​

How do I publish my site?​

Click Publish in the toolbar, or press ⌘⇧P / Ctrl+Shift+P. Your site goes live on its free webtwizz.app address. See Preview and publish.

Do my edits go live right away?​

No. Your preview updates as you work, but the live site only changes when you publish again. Open the Publish popup and click Republish.

What if a publish fails?​

The Publish popup says so and offers Fix with AI. Fixing a failed publish doesn't use your credits, and it usually works in one pass.

How many sites can I publish?​

1 on the free plan, up to 5 on Standard and up to 15 on Pro. To free up a slot, unpublish a site from its Publish popup or from Settings > General.

Can I control who sees my site?​

Yes. When you publish, choose the site's Visibility:

  • Public: anyone with the link
  • Public with password: anyone with the password
  • Private: only people you invite by email, on paid plans

Can I use my own domain?​

On a paid plan, yes. Each site can have one custom domain. Go to Settings > Domains, click Add domain, and add the DNS records it shows at your domain provider. If you add yourbrand.com, WebTwizz also sets up www.yourbrand.com to redirect to it. If you add the www version, the bare domain redirects instead. DNS changes usually show up within minutes and can take up to a day. HTTPS is set up for you. If the site isn't published yet, the domain goes live when you publish it. See Domain settings.

On any plan, you can change your site's free webtwizz.app address from the same page. If the site is live, the old address redirects to the new one for 30 days.

Account and billing​

How do I change my password?​

Go to Settings > Profile and click Update next to Password.

How do I cancel my subscription?​

Go to Settings > Subscription, click Manage billing, and cancel there. Your plan stays active until the end of the billing period. After that you have 14 days before your account moves to the free plan, and we email you before it does. At that point, your most recently published site stays live and any other published sites are unpublished.

How do I delete a project?​

Open the project's Settings, then General, and use Delete this website under Danger zone. You can reach a project's settings from its card on the dashboard: right-click it and choose Settings.

What WebTwizz can't do​

  • Native mobile apps. WebTwizz builds web apps that run in any browser, including on phones. It doesn't publish to the App Store or Google Play.
  • A different code setup. Every project is built on the same setup, and it can't be switched to another.
  • More than one custom domain per site. A domain and its www version count as one.

Need more help?​

Click your account row at the bottom of the dashboard sidebar and choose Support to email the WebTwizz team, or write to support@webtwizz.com.